Frequently Asked Questions
- Q: Why buy from ketubahsbymm.com?
A: You are supporting an individual artist vs. a corporation.
I also emphasize on educating others about what a valid Ketubah is. According to Jewish law (halacha), a man and woman cannot live together if they are missing their Ketubah or don’t have a kosher one.
Q: How does PayPal work?
A: You may use PayPal regardless of whether you have a PayPal account or not. Because of its user-friendly and convenient features, most eCommerce sites use PayPal as a third party application to process payments. The good news is PayPal doesn’t discriminate the type of payment used, whether it’d be a checking account or type of credit card.
A: Do you take international orders?
Q: Yes. There is an additional shipping cost for all international orders, and since it is not guaranteed that it is going to arrive on time, it, must be ordered as early as possible.
Q: How is the artwork going to be expedited through Shipping and handling?
A: Each artwork is sandwiched between two pieces of foam core, delicately bubble wrapped and boxed. No one is required to by the door during the time of delivery unless requested.
Q: When should I anticipate the arrival of my order once it is placed?
A: It depends on the shipping method used. For custom design ketubot, orders must be placed at least 8 weeks in advance before the occasion.
Exceptions may apply depending on the type of artwork and time frame involved. If the occasion in less than 8 weeks away, just shoot me a message either to my email – Melody.Molayem@gmail.com, or through my contact page with your parameters I will get back to you as promptly as possible.
Q: What is a personalization form?
A: A personalization form is a sheet with all your wedding information. Upon its submission, it will be printed with the designated text.
In order to submit the personalization form, click the link below to have your form filled online. You could also print it, fill it out and email it to Melody.Molayem@gmail.com. If you do not plan on filling out a text personalization form, the ketubah text gaps would need to be filled out by you, your partner and your religious clergy.
The wedding information generally includes the names of bride and groom or partners, names of parents of each partner’s, wedding date and wedding location. Orthodox and conservative texts require more information.
The Text Personalization option guarantees a well-integrated design with a unified font and text for the ketubah. The gaps in the text’s spaces will be filled in with digital typeset technology.
- Q: What goes into the printing process?
A: Our limited edition Giclée prints are archival, museum-quality prints. The acid-free fine art papers are meant to withstand from aging and fading.
Our eco-friendly services use 100% recycled paper for the printing and shipping supplies.
The textured surface of the fine art paper leaves the artwork with the fine art quality of a traditional print.
Q: How are the texts expedited?
A: All texts are printed with inkjet printing. Please note that the texts are not written with hand calligraphy.
Q: How accurate are the colors on the screen?
A: It depends from monitor to monitor, as the colors will slightly differ. I do my best to display the colors as accurately as possible, but there is only so much that I can do on my end. For a small fee I could ship you a mini digital proof of the Ketubah.
Q: What type of pen do you recommend me to use if I do not decide to go with the personalization option?
A: A ballpoint or archival ink pen is most suitable for the Ketubah signing and filling of the blanks.
Q: What are things to look out for before finalizing my purchase for a Ketubah?
A: Prior to placing your order, make sure that your selected text and personalized information has been double-checked by yourself, your spouse to be and your Officiant.
Q: What is your Return Policy?
A: Once you have agreed to the digital proof of the artwork and the order has been printed, all transactions are final.
Artwork with non-personalized text could be exchanged or refunded within a week. Buyer pays the return shipping fee and optional insurance. Once the item has arrived, the credit or refund will be issued.